AccSeller8 Privacy Policy

Last Updated: 14/02/25

1. INTRODUCTION

AccSeller8 ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our AI voice agent services, white-labeled dashboards, and CRM integrations.

By using our services, you agree to the processing of your personal data as described in this Privacy Policy.

2. DATA CONTROLLER VS. DATA PROCESSOR

✅ Clients as Data Controllers – Our Clients determine the purposes and means of processing customer data.

✅ AccSeller8 as a Data Processor – We process personal data only on behalf of our Clients, following their instructions.

✅ Client Responsibility – Clients must ensure they have a valid legal basis for processing data and agree to indemnify AccSeller8 against any non-compliance.

3. DATA WE COLLECT

We collect and process the following types of personal data:

✅ Client Data – Contact details (name, email, phone number, business details) for account management.

✅ End-User Data – Call recordings, transcripts, SMS communications, CRM-related data (customer inquiries, sales pipeline details, deal sizes, marketing management).

✅ Technical & Analytics Data – Device details, IP addresses, and usage logs.

4. LEGAL BASIS FOR DATA PROCESSING

We process personal data under the following legal bases:

✔️ Performance of Contract – When necessary to provide AI voice services contracted by Clients.

✔️ Legitimate Interest – For service quality monitoring, fraud detection, and analytics.

✔️ Consent – Required for marketing calls, SMS campaigns, and storing user preferences.📌 Clients must obtain valid consent before processing personal data for marketing purposes. Clients must store and provide proof of consent upon request. AccSeller8 reserves the right to audit consent records to ensure compliance.

5. HOW WE USE DATA

We use collected data for:

✔️ Delivering AI voice agent and CRM integration services

✔️ Customer support and account management

✔️ Service improvements & fraud detection

✔️ Compliance with legal obligations📌 AccSeller8 provides AI-generated interactions. While we strive for accuracy, clients are responsible for monitoring AI outputs and ensuring compliance. AccSeller8 is not liable for AI misinterpretations.

6. DATA SHARING & THIRD-PARTY PROCESSORS

We do NOT sell personal data.Data may be shared with:

We partner with trusted third-party service providers to deliver telephony, call recording, AI orchestration, and data storage functionality. All sub-processors are subject to Data Processing Agreements and, where applicable, Standard Contractual Clauses (SCCs) to ensure GDPR compliance. A list of active sub-processors is available upon request.

Third-party API providers (e.g., telephony & AI services).Legal authorities if required by law.Third-party payment processors (e.g., Stripe, PayPal). AccSeller8 does not process or store financial details directly.

7. CROSS-BORDER DATA TRANSFERS

✅ All data is stored within GDPR-compliant servers located in the UK/EU.

✅ If data is transferred outside the UK/EU, we use Standard Contractual Clauses (SCCs) to ensure compliance.

✅ Clients must confirm compliance before exporting user data.

8. DATA RETENTION & SECURITY

🔹 Retention Policy:

✔️ Call Recordings & Customer Data: Deleted after 90 days unless legally required.

✔️ Marketing Data: Retained for up to 3 years unless consent is withdrawn.

✔️ Financial Data: Retained for 6 years as required by tax laws.

✔️ Customer Account Data: Retained for 7 years after account closure for auditing purposes.🔹 Security Measures:

✔️ Encryption of stored and transmitted data

✔️ Access control policies & authentication protocols

✔️ Security audits conducted every six months📌 Clients may request a Data Deletion Certificate upon termination. If no request is received within 30 days, AccSeller8 will securely delete all stored data unless required by law.

9. DATA SUBJECT RIGHTS (GDPR Compliance)

Under GDPR, individuals have the right to:

✅ Access their data (request stored information).

✅ Request Correction of inaccurate data.

✅ Request Deletion (subject to legal obligations).

✅ Object to Processing for marketing purposes.

✅ Restrict Processing where applicable.

✅ Data Portability (receive a structured copy of their data).📌 Clients are responsible for handling their own user data requests. AccSeller8 will only assist when legally required.

10. CHILDREN’S PRIVACY

🚫 Our services are not directed at children under 16, and we do not knowingly collect personal data from children.

🚫 If we discover we have collected data from a child under 16, we will delete it immediately.

11. BREACH NOTIFICATION POLICY

🔹 If a data breach occurs, AccSeller8 will notify affected Clients within 72 hours.

🔹 Clients are responsible for notifying their end-users where required.

12. CHANGES TO THIS PRIVACY POLICY

📌 We may update this Privacy Policy periodically.

📌 Clients will be notified of material changes via email or dashboard alerts.

13. A2P COMPLIANCE STATEMENT

📌 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

✅ Permitted Use – Information may be shared with subcontractors solely for support-related services such as customer service.

🚫 Prohibited Use – All other use case categories exclude text messaging originator opt-in data and consent. This data will not be shared with any third parties, except:

• Aggregators, and

• Providers of the Text Messaging services who are necessary for message delivery.