AccSeller8 Terms & Conditions

Last Updated: 14/02/25

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement between you ("Client") and AccSeller8 ("Company," "we," "us," or "our") regarding your access and use of AccSeller8’s AI voice agent services, white-labeled dashboards, and related software.

By accessing our platform and services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.

2. SERVICE DESCRIPTION & ROLES

We work with trusted third-party service providers who support our telephony infrastructure, voice processing, call recording, and data orchestration. All sub-processors are bound by GDPR-compliant Data Processing Agreements and, where applicable, Standard Contractual Clauses (SCCs).

AccSeller8 provides AI-powered voice agent services, including telephony, messaging, and CRM integrations.

Clients are Data Controllers, meaning they are responsible for ensuring that their use of AccSeller8’s services complies with applicable laws, including GDPR, PECR, and TCPA.

AccSeller8 is a Data Processor, meaning we process data solely on behalf of and under the instructions of our Clients.

This agreement constitutes a Data Processing Agreement (DPA) under GDPR and outlines all obligations relating to data protection, processing, and compliance.

3. CLIENT RESPONSIBILITIES & COMPLIANCE

3.1 Legal Basis for Data Processing

Clients must establish a valid legal basis for processing customer data, including:

Performance of Contract: When AI services are essential for fulfilling a contractual obligation.Legitimate Interest: For service quality monitoring, fraud prevention, and analytics.Explicit Consent: Required for marketing calls, SMS, reviews, and testimonials.

Clients must provide proof of consent upon request.

AccSeller8 is not responsible for verifying consent; Clients take full responsibility.

3.2 Marketing Calls & Messaging Compliance

Clients must obtain and store explicit consent before making AI-driven sales or marketing calls.

Clients must confirm that all leads provided are opt-in and comply with regional telephony regulations.

Clients agree to indemnify AccSeller8 against any claims or penalties resulting from unauthorized marketing.

3.3 Cross-Border Data Transfers

AccSeller8 engages with external service providers for telephony, AI orchestration, data storage, and call processing. These providers maintain appropriate GDPR-compliant safeguards including Data Processing Agreements and, where applicable, Standard Contractual Clauses for international data transfers. A list of active sub-processors is available to Clients upon request.

If Client data is transferred outside the UK/EU, Standard Contractual Clauses (SCCs) must be in place.

Clients agree that any integrations with third-party APIs comply with data protection laws.

3.4 Data Retention & Security

AccSeller8 will store personal data only for as long as necessary.

Clients must delete outdated or unnecessary data within their accounts.

AccSeller8 employs encryption and access controls to safeguard stored data.

4. LIMITATION OF LIABILITY

4.1 No Responsibility for Client Misuse

AccSeller8 is not liable for:

Client’s failure to obtain legal consent.Unlawful use of AI voice services.Any regulatory penalties incurred due to non-compliance.

Clients assume full responsibility for ensuring compliance with all applicable laws.

4.2 AI-Generated Content Disclaimer

AI-generated interactions may not always be accurate. Clients must review and monitor AI performance.

AccSeller8 does not accept liability for losses resulting from AI errors or misinterpretations.

4.3 Indemnification Clause

Clients agree to defend, indemnify, and hold harmless AccSeller8 from any claims, penalties, or liabilities arising from:

Breach of data protection regulations.Misuse of AI voice technology.Unauthorized marketing or telephony practices.

5. TERMINATION OF SERVICE

AccSeller8 may suspend or terminate access without liability if a Client:

Fails to comply with legal requirements.Engages in spam, fraud, or non-compliant marketing practices.Breaches the terms of this agreement.

Clients must cease using AccSeller8’s services immediately upon termination and remove all customer data processed through our platform.

6. DISPUTE RESOLUTION & GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be resolved through binding arbitration, except where prohibited by law.

7. A2P MESSAGING TERMS & COMPLIANCE STATEMENT

By opting into our SMS messaging service, you agree to receive text messages related to our services, updates, and promotions.

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to +44 7822 028192 .
Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy.

A2P Compliance Statement
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

8. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Clients will be notified of material changes via email or dashboard notifications.